Jessie Olivera

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Personal Information

First Name Jessie
Last Name Olivera
Gender Female
City Belvidere
State New Jersey
Zip Code 07823

Academics

School

Centenary University
Level College
Graduation Year 2018
Course(s) Psychology
Education History Centenary University, Hackettstown, NJ Anticipated Graduation: 2024
Bachelor of Science in Psychology; GPA 3.0 or better
Eastern Florida State College, Melbourne, FL Graduation: May 2018
Associates of Science in General Studies; GPA 2.4

Professional

Employment History Bookstore Sales Associate, Centenary University - Hackettstown, NJ Jan. 17, 2019 – present
• Aiding students with purchasing required course materials, such as textbooks.
• Ensuring that all students who shop at the bookstore have a pleasurable experience while shopping and want to be return customers.
Work Study, Centenary University – Hackettstown, NJ Nov. 5, 2018 – present
• Reaching out to encourage Centenary Alumni to donate to the Centenary scholarship fund.

Server/ cashier, Tijuana Flats - Melbourne, FL May. 2018 – Aug. 2018
• Worked as a team to best serve each guest’s needs
• Diligently managed a clean environment, for dine-in guests to eat
• Utilized excellent customer service skills while taking food orders for guests
• Able to use time management skills to rearrange work shifts if necessary
IT/ Student Work Study, Eastern Florida State College - Melbourne, FL Jan, 2016 – May, 2016
• Creatively explored new software and technology to answer student inquiries
• Remained accessible for older students having troubles with their peers and homework
Temporary Work, AUE Staffing Inc. - Melbourne, FL Dec, 2015 – May 2016
• Learned to manage children’s time spent doing homework and playing outside during after school care.
• Learned to be accessible for young students having troubles with their peers and homework
Call Center Agent, Space Coast Security - Indialantic, FL June, 2013 – July, 2014
• Handled customer complaints by negotiating a solution while staying calm under pressure

• Developed interpersonal sales skills while helping customers secure their residence
• Utilized excellent customer service skills while calling potential clients to sell home protection systems
• Successfully managed 90-120 outbound customer requests/concerns per day
• Able to effectively empathize with customers and persuade customers to achieve sales goals

Community Service

History • Brevard's Art Museum, Volunteer, Melbourne, FL May, 2004 – July, 2004
• Common Sense for Animals, Volunteer, Broadway, NJ Oct,20 06 – April 2007
• Brevard Humane Society, Community Service, Cocoa, FL Apr 2014 – Aug, 2014